Driven by integrity and continuous business and individual improvement, Patricia has had a natural affinity for Organisational Development and Change from the start of her career, no matter the subject, business area or position she held. Adding theoretical and professional knowledge and experience has brought her to the point where she has wide, diverse, robust and international acumen. She applies a value driven approach to program, project, change and functional/line management and utilises a deep understanding of cultural and behavioural change in her work. This approach has given her a notable track record in building lasting business relationships. Another natural tendency and passion, occurring nearly daily, is developing people and she has successfully coached numerous people including C level. She’s always looking for a challenge where she can add value to the business and where she can initiate and manage activities for the benefit of all stakeholders including the community.

Industry Experience

• Management Consulting
• Energy & Utilities
• Mining & Natural Resources
• Health
• Telecommunications
• Transport & Logistics

Selected Work Experience 

Management Consulting: Energy & Utilities - Mining & Natural Resources - Health  (Australia)

• Retail Current State Assessment and Enhancement for technology (CIS, CCT and CRM) replacements and business separation activities (4 months)
• Retail Future State Development and Change Strategy & Plan (4 months)
• Coached Step Change Implementation for Strategic Planning Department (9 months)
• Business Case for Target Operating Model and Step Change Implementation (3 months)
• Field Force Automation (FFA) Implementation:
  • Executive Visioning Session: Mobility Maturity Assessment and vision definition with the Board and Executive Leadership Team (1 week)
  • Business Case for Dispatch Model Options (1 month)
  • FFA Business Case Development and Process Gap Analysis, Impact Analysis, Benefits Realisation Management, Risk Review and Implementation Strategy (3 months)
  • Project Management Plan (2 months)
  • Organisational Change Management Strategy and Plan (4 months)
  • Organisational Change Management Implementation (4 months)
• 5 Year Mobility Roadmap and Rollout Plan (3 months)
• Health Roster Implementation (4 months)
• Global IS&T Change Management Strategy (2 months)
• Asset Management Strategy Alignment (2 weeks)
• Asset Management Strategy ISO 55000 Position Paper (5 weeks)

Telecommunications (NL&UK)

• Global Best Practice Manager: Leading the strategy development, delivery and measurement of company-wide best practice sharing. (1 year)
• Head of Internal Communications & Change (+2 years)
• Ad interim GM Corporate Affairs (8 months)
• Manager Internet Centre (1 year)
• Manager Finance (2 years)

Transport & Logistics (NL)

• Global Change Program Management (1 year)
• Manager Business Intelligence (2 years)
• Project Manager Digital Parts Transfer (6 months)
• Market Manager Vertical Markets (Global Accounts) and SME Markets (+3 years)

Education

Patricia studied Business Economics in Rotterdam, The Netherlands, followed TNT (internal) Masters Programme at Warwick University in the UK, did the Young Managers Programme at the INSEAD in France, studied Change Management, Culture for Business in Amsterdam, The Netherlands, and is a NLP Master Practitioner (Spain) and Management of Risk Practitioner (Brisbane).